Universal Registration Document 2019

124 LISI 2019 UNIVERSAL REGISTRATION DOCUMENT Corporate Social Responsibility 4 7  /  Guaranteeing customer satisfaction through efficient processes 7.1  /  Governance of quality and certifications The Group’s divisions act as industrial subcontractors. In this respect, LISI AEROSPACE, LISI AUTOMOTIVE and LISI MEDICAL do not design products: their customers are responsible for designing. Since design risk is borne by customers, the only risk associated with product safety and security is limited to compliance with customer requirements. Accordingly, this risk is managed through the quality management systems, the inspection of products recommended by customers, and the indicators associated with the quality management system. Each division has its own quality policy and its own way of managing the system to meet customer requirements and guarantee customer satisfaction. LISI AEROSPACE The division has a Quality and Industrial Performance Department comprising: ■ a department that deals with the quality management system, ■ a more operational department with branches within each Group Business, ■ a department responsible for supplier quality, including conducting audits, This Department is also responsible for the industrial performance programs (LEAP, HSE). At each site, a quality department is tasked with ensuring compliance with customer requirements (sizing, resistance, etc.). LISI AEROSPACE EN-9100 certified as required by aerospace industry customers. LISI AUTOMOTIVE The division has a Quality and Industrial Performance Department comprising: ■ a department that deals with the management and operational system, ■ a department responsible for supplier quality, including conducting audits, This Department is also responsible for the industrial performance programs (LEAP, HSE). At each site, a quality department is tasked with ensuring compliance with customer requirements (sizing, resistance, etc.). LISI AUTOMOTIVE is certified to ISO/TS 16949, required by customers in the automotive industry. LISI MEDICAL The quality department of the LISI MEDICAL Division is very decentralized. A Quality Director at divisional level also plays a role at local level. In addition, the plants all have a quality department that manages certificates, audits (customers, business authorities, etc.) and the operational side. LISI MEDICAL is certified to ISO 13485, required by our customers in the medical industry. LISI AEROSPACE Saint-Brieuc – World Champion: The Saint-Brieuc plant has additional expertise to supplement its traditional activity (aerospace): it also manufactures fasteners for motor sports and high-end vehicles. Mercedes-AMG Petronas Motorsport F1 won its sixth consecutive World Champion title in 2019 and warmly thanked the Saint-Brieuc site for its contribution to this victory! 7.2  /  Tools for operational excellence Throughout its activities and in each of the areas in which it operates, the LISI Group strives for operational excellence. The LISI System program is at the heart of the Group’s industrial performance. In an increasingly competitive environment, this system provides effective solutions to the many requirements we must meet: ■ plant competitiveness, efficiency and responsiveness of organizations, ■ operational performance and support functions, ■ development of innovative projects, digitization, risk management, training of the company’s women and men. Some programs from the LISI SYSTEM contribute to customer satisfaction: LEAP: LISI EXCELLENCE ACHIEVEMENT PROGRAM Historically placed at the heart of the LISI Group’s continuous improvement strategy, the LEAP program - or LISI Excellence Achievement Program - brings together all the methods for improving industrial performance deployed at the production sites since 2011. Since the program’s inception, the main management tools (PSMand A3) and the culture of standards (WSM, 5S, SMED) have been implemented across all the Group’s sites. LEAP also supports the analysis of root causes of defects thanks a very rigorous process: 8D analysis.